If you’d like to order one or more of our collections, please reach out to your local representative or contact us at info@eutheriagroup.com to connect with the appropriate person.

You can explore our collections by reserving an online appointment with one of our team members or arranging an in-person meeting with a Sales Representative. For a preview, feel
free to browse our online catalogs under the Collections section.

Please make sure to provide the correct delivery address before confirming your order.

If you need to update the delivery address or require assistance with modifying your order, contact us within 24 hours.

If any delivery details are missing or incomplete, our Customer Service team will reach out to you.

We aim to deliver our products within 5 working days from the purchase date.

Occasionally, delivery delays may occur due to carrier issues or unforeseen circumstances specific to the destination country, such as national holidays, strikes, or other extraordinary events. In such cases, we may need to postpone or cancel deliveries, and we apologize for any inconvenience this may cause.

Shipments within Spain typically take about 2-3 working days from the shipment date, while deliveries to Portugal and Italy generally require 4-5 working days.

We highly recommend inspecting your package upon arrival for any signs of damage or other issues.

If you encounter any problems, please report them immediately to us at
info@eutheriagroup.com.

WARRANTY – Eutheria Group guarantees that products purchased directly from us meet specifications and are free from material defects and workmanship errors for a period of twelve (12) months from the date of delivery.

Products purchased through unauthorized channels, including websites like eBay and Amazon, are not covered by this warranty. Issues with such purchases should be resolved directly with the vendor. Signs of normal wear, such as lens scratches, are not considered defects and are therefore not covered under this warranty.

This warranty does not apply in cases of: 

• Improper use, unauthorized repairs, alterations, or modifications to the product
• Damage due to misuse, abuse, negligence, accidents, environmental conditions, or lack of proper care
• Any other cause unrelated to design, workmanship, or material defects.

HOW TO APPLY FOR WARRANTY
To initiate a warranty claim under these terms, please provide proof of purchase along with details of the issue. After an initial evaluation, and if the warranty applies, we may request that you return the product using our Customer Service’s specified delivery service.

PRODUCTS WITH A VALID WARRANTY
If you report a defect by emailing info@eutheriagroup.com within 12 months of purchase and the defect is confirmed as a material or production fault, we will provide a replacement frame.

Upon receiving the item, we recommend inspecting it for any further issues. If you detect any additional defects, please report them to Customer Service within 10 business days.

HOW DO I CLEAN MY FRAMES?
To maintain the original quality and functionality of your eyewear, it’s essential to clean and store it properly.

We recommend rinsing your glasses regularly under running water and drying them with a soft microfiber cloth, typically provided with your eyewear.

Avoid wiping lenses with a dry cloth, as dust particles can cause scratches.

To protect both lenses and frames, never place your glasses face down, keep surfaces from contacting the lenses, and store them in a dry place in their case when not in use.

Additionally, never leave your eyewear in direct sunlight in a non-ventilated space, as this may cause irreversible damage.

Join our exclusive membership program and unlock benefits designed to elevate your optical business.

Exclusive Discounts: As a member, you’ll access unique discounts on our eyewear collections, ensuring you can offer your clients top-quality products at competitive
prices.

Personalized Support: Enjoy dedicated service from a Eutheria representative who understands your needs and provides solutions tailored to your optical store.

Early Access to New Releases: Get a first look at our latest collections, keeping you ahead of trends and ready to offer the freshest styles.

Training and Guidance: Benefit from specialized training on our products, helping you boost sales and deepen your team’s technical knowledge.

Order Priority: Eutheria members receive priority on orders, ensuring a steady stock and uninterrupted service.

Visibility and Promotion: Membership also grants you exclusive access to promotions and opportunities for collaboration in our marketing campaigns, boosting the visibility of your optical store.